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Last Modified: May 15, 2020

Better1 Inc. (“we“, “us” or “our“) is a corporation formed pursuant to the Business Corporations Act  R.S.O. 1990, Chapter B.16 in Canada. In consideration for permitting your access to our website and virtual online store hosted at https://better1.com  and other domains and sub-domains (collectively the “Website”) and other good and valuable consideration, you agree as follows:

These terms and conditions (the “Terms“) form a legally binding agreement which govern your access to and use of our Website.  By using our Website, you, the user (“you” or “your“), represent and warrant that (a) you are at least 18 years of age; and (b) you have read and understand these Terms and agree to be bound by them.

If you are using the Website on behalf of, or in the employ of, an organization (corporation, trust, partnership, etc.), you are agreeing to these Terms for that organization and representing and warranting that you have the authority to bind that organization to these Terms.  In such a case, “you” and “your” will also refer to that organization and yourself individually. Both you as an individual and your organization are legally bound by these Terms which form an agreement with Better1 Inc.

Privacy

We use personal information you provide us in accordance with our privacy policy, which is incorporated by reference and available online at https://better1.com/privacy-policy/.  By using our Website, you consent to such processing and you represent to us that all information provided by you is accurate.

Establishing an Account

You may browse the public facing sections of our Website without establishing an account or providing us with any personal information. You may also purchase products from us without an account by proceeding to the online checkout as a guest user.

Establishing an account on the Website makes the checkout process easier and allows you to store and save products you may wish to later purchase, receive promotional offers and participate in our rewards program.  Upon establishing a user account with us, we grant you a worldwide, non-transferable, non-exclusive license to access the Website and your account in accordance with these Terms but reserve the right to revoke said license and your access to our Website at any time.

Account Not Transferable, Updating Your Account & Security

If you establish an account with us, access to your account is not transferable and is only intended for the individual or entity that established the account.

Upon setting up an account, you will be required to create a username and password.  You are responsible for safeguarding the password you use to access the Website and you agree not to disclose your password to any third-party.   You agree to use a unique password for your account which you do not use for any other online service. As we may send password reset notices and links to your email account registered on the Website (i) you are responsible for ensuring that your email address and phone number provided to us are accurate; and (ii) you represent and warrant to us, and agree that you will ensure, you are the sole person, at all times, with access to the email account registered in connection with your account.

You agree you are responsible for any activity on your account and all correspondence provided to us from any email address or phone number used to register your account, whether or not you authorized that activity or correspondence.  You agree that we are, in respect of any instructions or actions taken by a person using your account or email address, entitled to assume that the person is you; the person whose name and personal information is registered and associated with the account.

You must immediately notify us of any unauthorized use of your account.

You must inform us of any changes to your contact details and other information provided to us, including, but not limited to, your email address and telephone number.

Acceptable Use of the Better1 Website

In using our Website, you agree, and you represent and warrant to us that you:

  1. Will not use the Website in a way that has any unlawful or fraudulent purpose or effect;
  2. Will not use or provide us with personally identifiable information belonging to others except (i) with their consent; and (ii) in accordance with applicable privacy laws, rules and regulations;
  3. Will not impersonate any person or entity;
  4. Will not use any software bot or data scraping techniques that accesses the Website to scrape or pull data for any purpose, whether such data was displayed publicly or not.
  5. Will not collect, harvest or store any personally identifiable information, including user account information, from us; and
  6. Will not circumvent, disable, violate or otherwise interfere with any security related feature of the Website.

We may, but have no obligation to, remove users and accounts from the Website that we determine, in our sole discretion, to have, or which may reasonably appear to have, violated these Terms.

Prices

Where prices are listed on the Website, they are subject to change without notice. Such prices listed are an invitation to make an offer and are subject to acceptance by us.  Even in the event of the automated processing of your order on the Website, you agree that we will have the opportunity to review and accept such orders. All orders places are also subject to availability and subject to being within our delivery area, see our Delivery Policy for details.

Additional terms, including but not limited to tax, account access, discounts, refunds and exchanges, delivery and payment may also be specified on the Website.  Those terms and policies, as amended from time to time, are incorporated by reference and form part of this agreement. If any information, policies or terms posted to the Website concerning price, tax, discounts, refunds and exchanges or delivery are posted in error, we reserve the right to amend those terms. We further reserve the right to:

  • Remove any product from the Website;
  • Correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person;
  • Change, at any time, the prices, fees, taxes, charges and specifications, any promotional offers and any other content without any notice or liability to you or any other person; and
  • Reject, correct, cancel or terminate any order, including accepted orders for any reason.

Taxes

You agree to pay all sales taxes, whether Canadian or foreign, applicable to this agreement or arising in any way from the purchase of products or services from us.

Payment

We use Moneris Solutions Corporation (https://www.moneris.com) and their related and affiliated entities as our third-party payment processors (“Moneris”). Although we may display their forms and data entry fields, when you provide your payment details on the Website, you are providing them to Moneris.  We may have access to view portions of your payment information via Moneris, however, we do not collect or store your full credit card information ourselves. You agree and acknowledge that Moneris has their own terms and conditions and privacy practices that apply to you. If you have any questions concerning our third-party payment provider, please contact us.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) used in connection with any order placed with us; and that (ii) the information you supply to us is true, correct and complete.

Delivery Policy

You agree that our Delivery Policy, as updated from time-to-time and as made available on our Website at https://better1.com/shipping-returns, is incorporated by reference and forms part of these Terms.

Returns Policy

You agree that our Return & Exchange Policy, as updated from time-to-time and as made available on our Website at https://better1.com/shipping-returns, is incorporated by reference and forms part of these Terms.

Rewards Program

We offer a rewards program allowing you to collect rewards points. Rewards points can be used to obtain discounts on future purchases on our Website. Our rewards program relies on technology licensed to us by Your Inspiration S.L.U. to calculate and administer your rewards points.

Earning Rewards Points

Our rewards program is simple:

  • For each order up to $49.99, you will earn one (1) reward point for each dollar you spend, before the application of any sales taxes, shipping and other fees;
  • For each order from $50 to $149.99, you will earn three (3) rewards points for each dollar you spend, before the application of any sales taxes, shipping and other fees; and
  • For each order above $150, you will earn five (5) rewards point for each dollar you spend, before the application of any sales taxes, shipping and other fees.

At various times, we may offer additional rewards points as an incentive for establishing an account on the Website, or as part of a promotion.  See the applicable promotion for details.

Redeeming Rewards Points

You may redeem rewards points earned on purchases from within your account on the Website. For every 100 rewards points collected, you can save up to $1.00 on future purchases. For savings available to you based on your rewards points balance, see your account for details. 

Rewards points have no cash value, cannot be exchanged for cash and are not transferable to any other account, person or entity.

Rewards points can only be applied to future purchases for products from our Website from within your account. You are required to have a minimum of 100 rewards points in your account, or such other amount as may be displayed on our Website, to apply to any such future purchases.

Any rewards points issued to you in connection with a purchase of products that are subsequently returned or exchanged will be subtracted from your account, or in the alternative, we may elect not to grant your rewards points until after the expiration of the return period for your products.

Rewards points will not be spendable in the event your account with us is in arrears, or you otherwise have outstanding payments owing to us.

You agree that where we grant rewards points in error, we may correct the balance of rewards points within your account.

Acceptance of Risk and Disclaimers

Unless expressly stated otherwise on our Website, everything on the Website, including all products available for order, are provided “as is” without warranty of any kind including all implied warranties and conditions of merchantability and fitness for a particular purpose.  We hereby disclaim all warranties and conditions of any kind, whether express, implied or statutory.

In some cases, products on our website may have a warranty provided by the applicable manufacturer. We do not support warranty claims on your behalf. You are responsible for pursuing any warranty claims directly with the manufacturer.

We rely on a number of third parties to make our Website available, including data and web hosting providers. You accept all such risks in using the Website and you agree and acknowledge that in using online platforms, there is always a risk of unauthorized access to and use of your information, including your personal information.

LIMITATION OF OUR LIABILITY

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS OR LICENSORS BE LIABLE, HOWSOEVER CAUSED (INCLUDING BY NEGLIGENCE OR OTHERWISE), FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES YOU SUFFER, REGARDLESS OF LEGAL THEORY AND WHETHER OR NOT WE HAVE BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER THOSE DAMAGES WERE FORESEEABLE OR NOT.

IF YOU ARE DISSATISFIED WITH THE WEBSITE OR ANY PRODUCTS ORDERED FROM OUR WEBSITE, OR DO NOT AGREE WITH ANY PART OF THESE TERMS, OR HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST US, OUR AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS OR LICENSORS, THEN YOUR REMEDIES ARE LIMITED TO (I) REQUESTING A REFUND OR EXCHANGE PURSUANT TO OUR POLICIES, IF APPLICABLE; AND (II) DELETING YOUR ACCOUNT WITH US.

IN ADDITION TO YOUR AGREEMENT TO NOT HOLD THE ABOVE ENTITIES AND PERSONS LIABLE FOR ANY DAMAGES, IN THE EVENT A COURT OR ARBITRATOR OF COMPETENT JURISDICTION DECLINES TO UPHOLD SAID CLAUSE, YOU AGREE THAT IN NO CIRCUMSTANCES SHALL THE AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO OR IN ANY WAY ARISING FROM THE USE OF OUR WEBSITE, OR IN ANY WAY RELATED TO THESE TERMS, BE MORE THAN (I) THE AMOUNTS PAID BY YOU TO US OVER THE PRECEDING THREE (3) MONTHS FOR PRODUCTS ORDERED FROM US; OR (II) CAD $25.00, WHICHEVER IS MORE.

YOU AGREE AND ACKNOWLEDGE THAT WE WOULD NOT ENTER INTO THIS AGREEMENT OR GRANT ACCESS TO THE WEBSITE WITHOUT THESE RESTRICTIONS AND LIMITATIONS ON OUR LIABILITY.

INDEMNIFICATION AND HOLD HARMLESS

YOU AGREE TO INDEMNIFY US, OUR AFFILIATES, EMPLOYEES, SHAREHOLDERS, DIRECTORS, AGENTS, REPRESENTATIVES AND CONTRACTORS, AND TO DEFEND AND HOLD EACH OF THEM HARMLESS, FROM ANY AND ALL CLAIMS AND LIABILITIES (INCLUDING REASONABLE LEGAL FEES) WHICH MAY ARISE FROM; (I) YOUR VIOLATION OF THESE TERMS, OR ANY POLICY INCORPORATED BY REFERENCE; (II) YOUR VIOLATION OF ANY THIRD PARTY RIGHT; OR (III) ANY BREACH OF A REPRESENTATION OR WARRANTY MADE BY YOU TO US, EITHER IN THESE TERMS, PRIVACY POLICY OR OTHERWISE.

Ownership of the Website and Its Contents

Our Website contains open source and public domain content, licenced content as well as proprietary content owned by us and by third parties.  You are not permitted to copy or distribute any content (including but not limited to text, software code, images, trademarks, videos and audio) on the Website without the express consent of the owner. Without limiting the forgoing, you are not permitted to use any trademark or trade name of Better1 Inc., including our logo without our express permission.

Your Content

Our Website may permit you and other users the ability to upload and post content, including product reviews (“User Content“). We do not pre-screen User Content uploaded or posted to the Website by you or other users. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any of your User Content that you post or upload to the Website. You agree not to use our Website in any manner which may infringe copyright or other intellectual property rights of any third party. We may, but have no obligation to, remove content and accounts that we determine in our sole discretion to be unlawful, damaging, or violate any third-party’s intellectual property rights, these Terms or any policy incorporated by reference herein.

Copyright Notice

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on our Website, please notify us at info@better1.com. While we take no responsibility for any user or supplier who breaches your copyright or other intellectual property rights, we may, in our sole discretion and without liability, undertake to attempt to contact the infringer on your behalf and/or cancel the infringer’s account.

Linked Sites

Whether or not we are affiliated with sites or third-party vendors that may be linked to our Website, we are not responsible for their content (the “Linked Sites“).  The Linked Sites are for your convenience only and you access them at your own risk.  We and other users provide links and references to material on other websites not owned or operated by us.  Links found on our Website or in connection with our marketing materials and social media accounts are not an endorsement and we do not represent or warrant the accuracy or truth of the contents of information found on said websites.  You access those links and corresponding sites at your own risk.

Law of the Contract (Governing Law) and Jurisdiction

These Terms, all documents incorporated by reference and your relationship with us, shall be governed by, construed and enforced in accordance with the laws of the Province of Ontario, Canada, (and any Canadian federal laws applicable therein) as it is applied to agreements entered into and to be performed entirely within such province.

You agree to irrevocably and unconditionally submit to the exclusive jurisdiction of the courts and tribunals of Ontario, Canada (including the Federal courts and tribunals as applicable therein) to settle any disputes arising out of or in any way related to these Terms, all documents incorporated by reference and your relationship with us. 

Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Where a provision in these Terms is found to be unlawful, void or for any reason unenforceable, a lawful or enforceable term which best reflects the intention of the provision, as originally drafted, shall substitute.

No Construction Against Drafter

If an ambiguity or question of intent arises with respect to any provision of these Terms, the Terms shall be construed as if drafted jointly by the parties and no presumption or burden of proof will arise favouring or disfavouring either party by virtue of authorship.

Waiver of Class Proceedings and Trial by Jury

To the extent permitted by law, you waive your right to participate in any class action lawsuits against us, our contractors, employees, shareholders, successors, assigns, officers and directors.  To the extent permitted by law, you further waive any right to a trial by jury, should such a right exist, in relation to any legal dispute connected to or in any way arising out of these Terms.

Account Termination

You may terminate your account with us at any time.  To do so, please contact us by email at info@better1.com.

If we reasonably believe you have violated these Terms, or for any reason we deem it undesirable to continue to offer you an account on our Website, we reserve the right to suspend or delete your account and access to our Website at any time, with or without cause, and with or without notice. 

The cancellation, suspension or termination of access to our Website, or your account, shall not terminate this agreement.  Without limiting the foregoing, any provision of these Terms concerning the limitation of our liability, your indemnification obligations, settling disputes (including the jurisdiction and choice of law) shall remain binding.

Assignment of this Agreement

You agree that we may assign this agreement to any successor or assignee, whether pursuant to the purchase of our Website, the transfer of control of Better1 Inc., or otherwise.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Other Terms

In the course of using your account with us or using our Website, you may be required, or by your actions may be deemed, to consent to the terms of agreements provided by third-party service providers, including for example, payment processors, credit card companies and banks.  You agree that nothing in those agreements shall, in any way, alter these Terms or your obligations hereunder.

AMENDMENTS

AS OUR WEBSITE AND PRODUCTS CONTINUE TO CHANGE, WE MAY, AT ANY TIME, REVISE THESE TERMS AND OUR POLICIES BY UPDATING THIS PAGE OR THE PAGE HOSTING THE RELEVANT POLICY.  THE DATE OF THE LAST VERSION OF THESE TERMS IS POSTED ABOVE.  AS YOU ARE BOUND BY THESE TERMS EACH TIME YOU VISIT OUR WEBSITE, YOU ARE RESPONSIBLE FOR PERIODICALLY REVIEWING THE AMENDMENTS TO THESE TERMS AND YOU ARE DEEMED TO HAVE ACCEPTED AND AGREED TO SUCH AMENDMENTS BY ACCESSING AND USING THE WEBSITE AFTER SUCH AMENDMENTS HAVE BEEN POSTED.  IF YOU DO NOT AGREE WITH THE AMENDMENTS, PLEASE STOP ACCESSING THE WEBSITE AND TERMINATE YOUR ACCOUNT. WE MAY ALSO UNDERTAKE TO SEND YOU NOTICE OF ANY CHANGES TO THE TERMS OR POLICIES VIA EMAIL.